FAQ's

Do you have a physical store

Not at the moment! Sonatero is currently an online-only music store, making it easy to explore and shop for your favorite musical instruments from the comfort of your home.

Where do you deliver?

We currently deliver to Damascus only. We're working on expanding our delivery coverage to more cities across Syria soon!

Are your products covered by warranty?

Absolutely! Sonatero is an authorized dealer for the international brands featured on our website. Our products come with warranty coverage according to each brand's terms and conditions.

Can I return or exchange a product?

Unfortunately, we currently don't offer returns or exchanges due to our cross-border shipping arrangements. However, if your product arrives damaged, defective, or incorrect, please contact us so we can review the issue.

How can I be sure about the quality of my product?

We understand how important it is to choose the right instrument! Upon request, we can share actual photos or a short video of your product before shipping, so you can check its physical condition and appearance. Please note that videos do not include playing or sound demonstrations.